Effective Date: 16/1/2025

WELCOME TO LEHORM.COM (THE "SITE")

The Site is owned and operated by HOUSEOF SCENT CO., LTD.

By placing an order with us for goods which are sold on the Site (our "Products") you will be deemed to have read, understood and agreed to these Terms and Conditions of Sale. Pursuant to applicable laws relating to e-signature, the placing of an order as detailed below shall be deemed electronic signing and evidence of the order and the amount due. Please read these Terms and Conditions of Sale carefully.

ACCURACY OF INFORMATION ON THE SITE

We will take all reasonable professional care to ensure that all details, descriptions, images of Products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the colors, information or other content available on the Site are accurate or complete. Images of Products are illustrative only; the packaging may vary from that shown. We have made every effort to display as accurately as possible the color of the Products that appear on the Site; however, as the actual colors you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the Products on delivery. The Site may contain typographical errors or inaccuracies. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. The information on Products available on the Site is provided in accordance with local laws.

CHANGES TO THESE TERMS AND CONDITIONS

We may make changes to these Terms and Conditions of Sale from time to time. Please look at the top of this page to see when these Terms and Conditions of Sale were last updated. Every time you order Products from us, the Terms and Conditions of Sale in force at the time of your order will apply to your contract of sale. If we revise these Terms and Conditions of Sale and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you knowhow to cancel the order if you are not happy with the changes.

PLACING AN ORDER

You can place an order on the Site by adding Products to your basket and following the checkout process. Before placing an order you may always correct any errors you entered, change the basket contents, by adding or removing one or more Products from the basket, or cancel the entire order during checkout before sending your order. You will also have an opportunity to review and edit all of the details of your order, including billing and shipping information, prior to confirming your purchase.

Your order may not be accepted if a Product you have ordered is out of stock, if there is a Product or pricing error, or if your payment is declined (or otherwise not authorized). Where permitted by applicable law, please note that we and our Local Affiliates reserve the right to reject any offer to purchase by you at any time prior to Dispatch Confirmation.

If you wish to make a change to the Products you have ordered please contact the relevant Local Affiliate via our Contact Us page who will let you know if the change is possible

CANCELATION AND REFUND POLICY

If you wish to cancel your order or request a refund, please carefully review our cancellation and refund policy to understand the terms and conditions that apply.
Please read more details at Cancelations and Refunds policy

For additional details or specific scenarios regarding cancellations and refunds, kindly refer to the sections above or contact our support team for assistance.

SHIPPING AND DELIVERY

Delivery times may vary according to the delivery address, the type of delivery selected by you at the checkout, and the relevant Local Affiliate. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.

Your order will be shipped to the delivery address you provide at the checkout. Once an order has been placed, the shipping option cannot be modified. Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed.

We are unable to process orders to a P.O Box address.

Tracked deliveries that cannot be delivered because of absent customers will be shipped again at the customer's expense, or cancelled. For specific delivery lead times, please contact us with your request before placing your order via our Contact Us page.

Products containing alcohol (including perfumes): Due to strict international transport regulations, we are not able to ship items containing alcohol (hence perfumes) to some countries,we are sincere apologies for the inconvenience.